Let a friend vent without fixing anything

Listen to someone's frustration and just acknowledge it.

Why it helps

Often people want to be heard, not advised. Acknowledgement helps them calm down and think more clearly.

How to do it

1. Say 'That sounds really hard.'
2. Let them speak and nod or make small sounds.
3. Ask 'Do you want advice or just a listening ear?'.

Make it easier

Do it for five minutes only.

Make it harder

Stay with a heavy topic without trying to cheer them up.

If someone seems in danger, encourage them to contact a professional or emergency service.