Notice how someone is feeling before you speak

Pause and read the mood of the person in front of you.

Why it helps

Tone, posture and expression tell us a lot about what others need. Noticing first helps you respond with kindness rather than habit.

How to do it

1. Before a conversation, observe the other person for a few seconds.
2. Adjust your tone to match their mood.
3. Ask a gentle question if they seem off.

Make it easier

Try it once with someone close.

Make it harder

Practise in a group and notice who is quiet.