Replace one 'sorry' with a 'thank you'

When you'd normally apologise for something minor, thank the person instead.

Why it helps

Saying 'thanks for waiting' feels warmer than 'sorry I'm late' and focuses on the other person's generosity. It improves the tone of everyday exchanges.

How to do it

1. Catch yourself about to say sorry for a small thing.
2. Switch to thanks: 'Thanks for your patience.'
3. Notice how the other person responds.

Make it easier

Try it once today.

Make it harder

Make it your default for a week.

Keep real apologies for real mistakes.